Customer Complaints

Anyone who reads this blog, or anyone who know me, already know that my confidence in the company I work for has been compromised. Well, today it was even more so!

I guess to say that the problems going on today are the fault of the company that signs my paycheck is not accurate. The real problem lies with Fleetwood and the homes that they say they get 100% satisfaction guarantee on. I would really love to know who gives them such good ratings, because not 1 on the customers that purchased a home from our office has been 100% satisfied.

A lady and her brother cam into the office shortly after the new company took over and bought a home for their disabled sister. I was not here when these people bought, but I have heard horror stories about what awful people they have been and how they complain about everything. Well, they came in today, just a few minutes ago, and were complaing about all of the things that were wrong with the home they purchased. While another customer was talking with them, I answered the phone call of yet another unsatisfied customer. These aren't just nit-picky customers who just need something to complain about...these are pretty serious complaints. The customer in the office was upset because they ordered a gas range and parts were missing and you can't cook on it, there was also chips in the bathtub and light fixtures that were not hooked up properly and would not work at all. The customer on the phone had a broken window and was missing the extra shingles that were supposed to have shipped with the home; He also had chips in his bathtub!

Seriously!!! What the hell is this company doing? Talk about false advertising, on their part and ours. Our job as a distributor is to give customers reasons to buy a Fleetwood Home as opposed to any of the competitors, and after all of this...How can I help someone decide on a home telling them that's it's the best on the market when I know there's a HUGE chance that there will be multiple things wrong with the home.

So, what I am getting at is that this has happened with every customer that I have personally delt with, and other employees have had the same experiences. How do I do something about this and risk my job? I don't plan on sticking around, but I do need to be here until I find something else. I would love to have the funds to be able to afford that first spot that pops up when you Google "manufactured homes" and have a website that says..."Don't buy a Fleetwood!!! They are not truthful about the integrity of their homes or workers." Any suggestions on what to do?